Policy

Welcome to the Southern Diver website terms and conditions.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our PRIVACY STATEMENT below regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at sales@southerndiver.co.nz

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

Your Delivery

We currently offer only one delivery option, Fastway Couriers, next day within the island or 2 days between islands.

Bank Holidays (if applicable): please allow an extra working day.

We will not ship to international addresses.

Price and Payment Options

Payment Options

We accept credit and debit cards (via paypal) & internet banking transfers.

Please see www.paypal.com for information on PayPal payments.

All prices are inclusive of GST (where applicable) and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Credit card validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment then you will be notified of this.

In assessing your request for goods or services we may use your information for the purposes of the prevention and detection of fraud.

Returns

We guarantee to refund any item that is found to be faulty and postage will be paid by SD. We will try to accept returns on items you may have ordered in error, all goods must be in saleable condition and be returned within 14 days of receipt. We will not be liable for postage costs for goods returned . We do not offer refunds if goods are returned in an unsatisfactory condition or unfit for purpose or not in their original packaging.

Keep a record of your shipment until you have received a credit, refund, or replacement.

The refund will be processed once your goods are received into our warehouse. Please note that it may take 5-7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from SD Ltd.

WARRANTY

Warranty Definition:

SD’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product. If the product is out of warranty then we can still have the product repaired however, the cost of the repair will be charged to the customer.

SD will wherever possible repair any fault to a factory issue standard and return it to you at no charge. Where a repair is not possible or practical we will replace the product with the same or similar product. If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of SD products of the same value as your original purchase price. Where none of the above solutions is possible or practical, then you have the option of receiving a full refund or store credit.

Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Dive Warehouse LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Need to contact us?

You can call Customer Services between 09:00 and 17:00 on week days and between 09:00 and 12:00 at the weekend (excluding bank holidays):

(03)351 8719 or 021 202 5820 Please send your query to us by email at sales@southerndiver.co.nz

Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you will see depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are US or UK sizes. Please refer to the IST size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of GST (where applicable).

Goods are subject to availability. As there is a delay between the time when an order is placed and the time when an order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase of Products

When you place an order on our website we shall email you an acknowledgement. Shipment will not take place until payment has been cleared into the SD account

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

The product ordered being unavailable from stock

Our inability to obtain authorisation of payment

The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Privacy Policy Statement

References in this Privacy Policy Statement to "we", "us" and "Southern Diver" are to Southern Diver Ltd

At SD we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home address, email address for newsletter sign ups and to promote special offers. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

What will the data be used for?

Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from SD. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences: all email messages and email newsletters will contain information on how you can unsubscribe; or send an email to sales@southerndiver.co.nz writing "unsubscribe" in the subject heading ; or call our customer services division - (see the section); or write to us at: SD, 37 Manor Place, Bryndwr, Christchurch, 8053

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution. We provide these companies with only the information they need to perform their services. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Contact Us

Please use the following methods to contact us

Telephone 03 351 8719

Mobile 021 202 5821

E-mail sales@southerndiver.co.nz

Address 37 Manor Place, Bryndwr, Christchurch, 8053

General

For further details regarding the use of data supplied by you, please see our Privacy Statement. SD shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

This website is operated by:

Southern Diver Limited; Registered in New Zealand Company No.2389047

Registered address: 37 Manor Place, Bryndwr, Christchurch, New Zealand, 8053. GST No: 104075746

Web Design by Hambrook Web Design